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@@ -0,0 +1,353 @@
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import type { INodeProperties } from 'n8n-workflow';
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export const agentGroupOperations: INodeProperties[] = [
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{
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displayName: 'Operation',
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name: 'operation',
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type: 'options',
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noDataExpression: true,
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displayOptions: {
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show: {
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resource: ['agentGroup'],
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},
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},
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options: [
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{
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name: 'Create',
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value: 'create',
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description: 'Create an agent group',
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action: 'Create an agent group',
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},
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{
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name: 'Delete',
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value: 'delete',
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description: 'Delete an agent group',
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action: 'Delete an agent group',
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},
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{
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name: 'Get',
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value: 'get',
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description: 'Retrieve an agent group',
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action: 'Get an agent group',
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},
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{
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name: 'Get Many',
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value: 'getAll',
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description: 'Retrieve many agent groups',
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action: 'Get many agent groups',
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},
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{
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name: 'Update',
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value: 'update',
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description: 'Update an agent group',
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action: 'Update an agent group',
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},
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],
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default: 'create',
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},
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];
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export const agentGroupFields: INodeProperties[] = [
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// ----------------------------------------
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// agentGroup: create
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// ----------------------------------------
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{
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displayName: 'Name',
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name: 'name',
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type: 'string',
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required: true,
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default: '',
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displayOptions: {
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show: {
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resource: ['agentGroup'],
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operation: ['create'],
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},
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},
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},
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{
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displayName: 'Additional Fields',
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name: 'additionalFields',
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type: 'collection',
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placeholder: 'Add Field',
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default: {},
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displayOptions: {
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show: {
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resource: ['agentGroup'],
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operation: ['create'],
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},
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},
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options: [
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{
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displayName: 'Description',
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name: 'description',
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type: 'string',
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default: '',
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},
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{
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displayName: 'Escalate to Agent Name or ID',
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name: 'escalate_to',
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type: 'options',
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default: '',
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typeOptions: {
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loadOptionsMethod: 'getAgents',
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},
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description:
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'ID of the user to whom an escalation email is sent if a ticket in this group is unassigned. Choose from the list, or specify an ID using an <a href="https://docs.n8n.io/code/expressions/">expression</a>.',
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},
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{
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displayName: 'Member Names or IDs',
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name: 'members',
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type: 'multiOptions',
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default: [],
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description:
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'Comma-separated IDs of agents who are members of this group. Choose from the list or specify an ID using an <a href="https://docs.n8n.io/code/expressions/">expression</a>. Choose from the list, or specify IDs using an <a href="https://docs.n8n.io/code/expressions/">expression</a>.',
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typeOptions: {
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loadOptionsMethod: 'getAgents',
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},
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},
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{
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displayName: 'Observer Names or IDs',
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name: 'observers',
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type: 'multiOptions',
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default: [],
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description:
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'Comma-separated agent IDs who are observers of this group. Choose from the list or specify an ID using an <a href="https://docs.n8n.io/code/expressions/">expression</a>. Choose from the list, or specify IDs using an <a href="https://docs.n8n.io/code/expressions/">expression</a>.',
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typeOptions: {
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loadOptionsMethod: 'getAgents',
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},
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},
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{
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displayName: 'Unassigned For',
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name: 'unassigned_for',
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description:
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'Time after which an escalation email is sent if a ticket in the group remains unassigned',
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type: 'options',
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default: '30m',
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options: [
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{
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name: '1 Day',
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value: '1d',
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},
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{
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name: '1 Hour',
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value: '1h',
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},
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{
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name: '12 Hours',
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value: '12h',
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},
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{
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name: '2 Days',
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value: '2d',
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},
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{
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name: '2 Hours',
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value: '2h',
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},
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{
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name: '3 Days',
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value: '3d',
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},
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{
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name: '30 Minutes',
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value: '30m',
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},
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{
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name: '8 Hours',
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value: '8h',
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},
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],
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},
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],
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},
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// ----------------------------------------
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// agentGroup: delete
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// ----------------------------------------
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{
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displayName: 'Agent Group ID',
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name: 'agentGroupId',
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description: 'ID of the agent group to delete',
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type: 'string',
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required: true,
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default: '',
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displayOptions: {
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show: {
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resource: ['agentGroup'],
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operation: ['delete'],
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},
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},
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},
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// ----------------------------------------
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// agentGroup: get
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// ----------------------------------------
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{
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displayName: 'Agent Group ID',
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name: 'agentGroupId',
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description: 'ID of the agent group to retrieve',
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type: 'string',
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required: true,
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default: '',
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displayOptions: {
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show: {
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resource: ['agentGroup'],
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operation: ['get'],
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},
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},
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},
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// ----------------------------------------
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// agentGroup: getAll
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// ----------------------------------------
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{
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displayName: 'Return All',
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name: 'returnAll',
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type: 'boolean',
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default: false,
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description: 'Whether to return all results or only up to a given limit',
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displayOptions: {
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show: {
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resource: ['agentGroup'],
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operation: ['getAll'],
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},
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},
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},
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{
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displayName: 'Limit',
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name: 'limit',
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type: 'number',
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default: 50,
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description: 'Max number of results to return',
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typeOptions: {
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minValue: 1,
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},
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displayOptions: {
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show: {
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resource: ['agentGroup'],
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operation: ['getAll'],
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returnAll: [false],
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},
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},
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},
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// ----------------------------------------
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// agentGroup: update
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// ----------------------------------------
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{
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displayName: 'Agent Group ID',
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name: 'agentGroupId',
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description: 'ID of the agent group to update',
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type: 'string',
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required: true,
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default: '',
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displayOptions: {
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show: {
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resource: ['agentGroup'],
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operation: ['update'],
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},
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},
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},
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{
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displayName: 'Update Fields',
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name: 'updateFields',
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type: 'collection',
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placeholder: 'Add Field',
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default: {},
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displayOptions: {
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show: {
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resource: ['agentGroup'],
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operation: ['update'],
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},
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},
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options: [
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{
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displayName: 'Description',
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name: 'description',
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type: 'string',
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default: '',
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},
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{
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displayName: 'Escalate to Agent Name or ID',
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name: 'escalate_to',
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type: 'options',
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default: '',
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description:
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'ID of the agent to whom an escalation email is sent if a ticket in this group is unassigned. Choose from the list, or specify an ID using an <a href="https://docs.n8n.io/code/expressions/">expression</a>.',
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typeOptions: {
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loadOptionsMethod: 'getAgents',
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},
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},
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{
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displayName: 'Member Names or IDs',
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name: 'members',
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type: 'multiOptions',
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default: [],
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description:
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'Comma-separated IDs of agents who are members of this group. Choose from the list or specify an ID using an <a href="https://docs.n8n.io/code/expressions/">expression</a>. Choose from the list, or specify IDs using an <a href="https://docs.n8n.io/code/expressions/">expression</a>.',
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typeOptions: {
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loadOptionsMethod: 'getAgents',
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},
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},
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{
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displayName: 'Name',
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name: 'name',
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type: 'string',
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default: '',
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},
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{
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displayName: 'Observer Names or IDs',
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name: 'observers',
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type: 'multiOptions',
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default: [],
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description:
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'Comma-separated agent user IDs who are observers of this group. Choose from the list or specify an ID using an <a href="https://docs.n8n.io/code/expressions/">expression</a>. Choose from the list, or specify IDs using an <a href="https://docs.n8n.io/code/expressions/">expression</a>.',
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typeOptions: {
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loadOptionsMethod: 'getAgents',
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},
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},
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{
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displayName: 'Unassigned For',
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name: 'unassigned_for',
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description:
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'Time after which an escalation email is sent if a ticket in the group remains unassigned',
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type: 'options',
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default: '30m',
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options: [
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{
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name: '1 Day',
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value: '1d',
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},
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{
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name: '1 Hour',
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value: '1h',
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},
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{
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name: '12 Hours',
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value: '12h',
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},
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{
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name: '2 Days',
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value: '2d',
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},
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{
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name: '2 Hours',
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value: '2h',
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},
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{
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name: '3 Days',
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value: '3d',
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},
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{
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name: '30 Minutes',
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value: '30m',
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},
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{
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name: '8 Hours',
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value: '8h',
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},
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],
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},
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],
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},
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];
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