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@@ -0,0 +1,127 @@
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import type { TicketProperties } from '../../Interfaces';
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export const ticketUpdateDescription: TicketProperties = [
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{
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displayName: 'Ticket ID',
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name: 'ticketId',
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type: 'string',
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required: true,
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displayOptions: {
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show: {
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resource: ['ticket'],
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operation: ['update'],
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},
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},
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default: '',
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},
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{
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displayName: 'Update Fields',
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name: 'updateFields',
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type: 'collection',
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placeholder: 'Add Field',
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displayOptions: {
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show: {
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resource: ['ticket'],
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operation: ['update'],
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},
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},
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default: {},
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options: [
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{
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displayName: 'Asset ID',
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name: 'assetId',
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type: 'string',
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default: '',
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},
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{
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displayName: 'Assign to Contact',
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name: 'contactId',
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type: 'string',
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default: '',
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description: 'The ID of the contact you want to assign the ticket to',
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},
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{
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displayName: 'Customer ID',
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name: 'customerId',
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type: 'string',
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default: '',
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},
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{
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displayName: 'Due Date',
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name: 'dueDate',
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type: 'dateTime',
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default: '',
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},
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{
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displayName: 'Issue Type',
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name: 'issueType',
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type: 'options',
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options: [
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{
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name: 'Contract Work',
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value: 'Contract Work',
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},
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{
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name: 'Network Project',
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value: 'Network Project',
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},
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{
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name: 'Other',
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value: 'Other',
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},
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{
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name: 'Regular Maintenance',
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value: 'Regular Maintenance',
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},
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{
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name: 'Remote Support',
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value: 'Remote Support',
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},
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],
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default: '',
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},
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{
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displayName: 'Status',
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name: 'status',
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type: 'options',
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options: [
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{
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name: 'Customer Reply',
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value: 'Customer Reply',
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},
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{
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name: 'In Progress',
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value: 'In Progress',
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},
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{
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name: 'New',
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value: 'New',
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},
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{
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name: 'Resolved',
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value: 'Resolved',
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},
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{
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name: 'Scheduled',
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value: 'Scheduled',
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},
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{
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name: 'Waiting for Parts',
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value: 'Waiting for Parts',
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},
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{
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name: 'Waiting on Customer',
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value: 'Waiting on Customer',
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},
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],
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default: 'New',
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},
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{
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displayName: 'Subject',
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name: 'subject',
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type: 'string',
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default: '',
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},
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],
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},
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];
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@@ -0,0 +1,39 @@
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import type { IExecuteFunctions, IDataObject, INodeExecutionData } from 'n8n-workflow';
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import { NodeOperationError } from 'n8n-workflow';
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import { apiRequest } from '../../../transport';
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export async function updateTicket(
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this: IExecuteFunctions,
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index: number,
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): Promise<INodeExecutionData[]> {
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const id = this.getNodeParameter('ticketId', index) as IDataObject;
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const { assetId, customerId, dueDate, issueType, status, subject, ticketType, contactId } =
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this.getNodeParameter('updateFields', index);
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const qs = {} as IDataObject;
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const requestMethod = 'PUT';
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const endpoint = `tickets/${id}`;
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let body = {} as IDataObject;
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body = {
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...(assetId && { asset_id: assetId }),
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...(customerId && { customer_id: customerId }),
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...(dueDate && { due_date: dueDate }),
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...(issueType && { problem_type: issueType }),
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...(status && { status }),
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...(subject && { subject }),
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...(ticketType && { ticket_type: ticketType }),
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...(contactId && { contact_id: contactId }),
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};
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if (!Object.keys(body).length) {
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throw new NodeOperationError(this.getNode(), 'At least one update fields has to be defined', {
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itemIndex: index,
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});
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}
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const responseData = await apiRequest.call(this, requestMethod, endpoint, body, qs);
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return this.helpers.returnJsonArray(responseData.ticket as IDataObject[]);
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}
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@@ -0,0 +1,4 @@
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import { ticketUpdateDescription as description } from './description';
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import { updateTicket as execute } from './execute';
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export { description, execute };
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